Contact & support
The fastest way to get help is to file a support ticket below. Each ticket gets a one-working-day response target so you know what to expect.
Sign in to file a ticket
Tickets are tied to your account so we can follow up directly. Sign in or create an account to continue.
Response times
BidVault is operated as a final-year student project rather than a commercial business, so response times are best-effort. The default target is one working day from when a ticket lands.
Reporting a listing
If you spot a listing that looks like a scam, is selling prohibited items or is otherwise problematic, file a ticket above with the auction URL under the “Auction dispute” category. The admin team reviews reports daily.